Discount codes

Discount codes give your buyers a price reduction at checkout. You create them once and they work across every event in your organisation.

1. Open the discount codes screen

You can manage codes in two places:

• Discount codes in the dashboard sidebar lists every code of your organisation.
• On an event, open the Tickets tab and choose Discount codes. This shows only the codes that apply to that event (organisation-wide codes plus codes restricted to it). A code you create here is limited to that event by default; you can widen it to other events in the form.

Both views edit the same codes, so a change made on an event is visible in the organisation list and vice versa.

2. Configure the code

Each code has:

• Code — the text customers type, for example EARLYBIRD.
• Type and value — choose a percentage off or a fixed amount off, then set the value.
• Applies to — the base ticket price only, or the total including add-ons.
• Conditions (optional) — require a minimum number of tickets, limit the code to specific ticket types, or restrict it to a date range.
• Active / inactive switch — turn a code on or off without deleting it.

3. Track redemptions

Every time a code is used, Cleartix counts the redemption, so you can see how often each code is applied and which campaigns work best.

How customers use it

Customers click Have a discount code? under the ticket list on the event page and enter the code there; see the checkout experience. If the conditions are met, the discount is applied to the order before payment.