The checkout experience

This is what a ticket buyer goes through on your public event page, step by step — and, further down, what a buyer sees in your shop.

1. Choose tickets and add-ons

For an event with timeslot booking the customer first picks their timeslot — full slots are disabled — and that slot then appears on the payment page and in the confirmation. Next, the customer picks their ticket types and quantities. The amounts they can choose respect any max-per-order limit and the sales window you set, so they can't buy more than you allow or order outside the on-sale dates. After tickets, they can pick any add-ons you offer. A product sold as an extra carries a badge that tells the buyer how they will get it: Download, Shipped, Collect at the event or Collect or ship.

2. Apply codes

Under Have a promo or access code? buyers can enter a discount code to lower the price, or an access code to unlock hidden tickets that aren't shown by default. Unlocked tickets appear immediately, without reloading the page. Buyers can combine a discount with several access codes, and access codes are remembered on their device for 30 days.

3. Enter details

They fill in their email and name, then choose personal or business. Business adds a company name and VAT number to the invoice. They also enter a billing address.

3b. Delivery of shipped extras

When the order contains an extra that is shipped — or one the buyer may have shipped — a Delivery of your products block appears. For a "collect or ship" product the buyer first chooses Collect at the event or Ship to my address. For anything shipped they pick a shipping method (only the methods that serve their country, with the price or free above …) and fill in a shipping address: name, street and number, postal code, city, country and an optional phone number. The shipping cost joins the order total. If no method serves the chosen country, the page says so and the buyer can switch to collection. Shipped lines never appear on the extras voucher; they land on your shipments worklist.

4. Consent and language

They must accept your privacy policy before continuing, and can opt in to marketing. Age-restricted events ask for parent or guardian consent. The page opens in the buyer's browser language when the event offers it (otherwise in your organization's default language), and the language switcher only lists the languages the event has. Whatever language they check out in sets the language of their email, tickets and the date and number formats.

5. Pay

Finally, they pay. Once payment succeeds, they land on the confirmation page and receive their tickets. A digital product bought as an extra is downloadable from the ticket page — see Digital products.

6. The shop checkout

Your shop page (your-org.cleartix.io/shop) sells products without a ticket. The buyer:

1. Browses the products — image, description, price incl. VAT and a Only N left hint when fewer than five units remain — or opens a product page with the full description, delivery info, availability, a quantity picker and Add to cart.
2. Fills the cart — an Added to cart toast confirms each addition; the floating Cart button (with item count) opens the cart drawer with quantities, remove, subtotal and Checkout. The cart is remembered on the device. When the drawer opens and at checkout, lines are re-checked against your live prices and stock: Price changed (new price applied), Sold out (must be removed), Only N left / Maximum N per order (quantity reduced).
3. Details — step 1 of the stepper: e-mail, name and personal or business details, exactly as on an event page (a business VAT number is checked against VIES).
4. Delivery — step 2, only when something ships or is digital (otherwise shown as Not needed): the shipping methods that serve their country with price, delivery estimate and free above …; pickup points tagged Pickup need no address; a carrier method asks for a shipping address (a business buyer can tick Billing address same as shipping address). Your Shipping & returns policy is shown here, and a digital product adds the download consent checkbox (the buyer agrees that the download becomes available immediately and waives the 14-day right of withdrawal — your own wording if you set one in Shop settings).
5. Overview — step 3, Check your order: lines, shipping, VAT per rate and total, the payment method (Pay online or Bank transfer — the latter with the deadline from your wire-transfer setting), the privacy checkbox and Place order (Confirm order for a free cart). Done steps stay clickable to go back.
6. Confirmation — Order confirmed! with a View your order and downloads button and a What's next? block: we'll e-mail you as soon as your order ships with the expected delivery, where to collect for a pickup point, or that the downloads are ready on the order page. The confirmation e-mail repeats the lines, the delivery details and your shipping & returns policy.

7. The buyer's order page

The order page — linked from the confirmation e-mail and from Find your tickets and orders — shows:

• a three-step status bar with dates: Ordered → Paid → Shipped (or Collected for a pickup, Available for a digital-only order), plus a banner for a pending (we're waiting for your payment), cancelled, refunded or partially refunded order;
• after shipping, the carrier and tracking code (the "your parcel is on its way" e-mail also carries a tracking link for carriers with a public tracking page);
• the products with quantities and prices, the chosen delivery method and address, the totals with VAT;
• Downloads for digital products, with a Download button per file — or the notice that downloads become available once the payment is confirmed.

A buyer who lost the e-mail enters their address on Find your tickets and orders (your-org.cleartix.io/my-tickets): the e-mailed link lists their paid shop orders with a View order button next to their tickets.