My tickets

Buyers don't need to email you when they misplace a ticket or the link to a shop order — they can help themselves.

Finding their tickets and orders

Customers go to your-slug.cleartix.io/my-tickets (Find your tickets and orders) and enter the email they used at checkout. To confirm it's really them, a secure magic link is sent to that address. The e-mail lists their upcoming tickets and their paid shop orders, each with a View order button; clicking the link opens the same overview — no password to remember.

What they can do

From there a buyer can:

1. View and re-download their tickets and wallet passes.
2. Transfer a ticket to someone else.
3. Open a shop order — the Your shop orders section lists each paid order with its number, date, number of products and status (Paid — being prepared, Shipped, Collected, Downloads available); View order opens the order page with the delivery status, tracking code and downloads.

Transferring a ticket

When a customer transfers a ticket, a transfer link is generated. They send it to the new attendee, who accepts it and receives a fresh ticket in their own name. The link expires after about 72 hours, so it can't be reused indefinitely.