My tickets
Buyers don't need to email you when they misplace a ticket — they can help themselves.
Finding their tickets
Customers go to your-slug.cleartix.io/my-tickets and enter the email they used at checkout. To confirm it's really them, a secure magic link is sent to that address. Clicking it opens their tickets — no password to remember.
What they can do
From there a buyer can:
- View and re-download their tickets and wallet passes.
- Transfer a ticket to someone else.
Transferring a ticket
When a customer transfers a ticket, a transfer link is generated. They send it to the new attendee, who accepts it and receives a fresh ticket in their own name. The link expires after about 72 hours, so it can't be reused indefinitely.
Tip: Point ticket buyers to My tickets in your event communications. It quietly removes most "I lost my ticket" and "can my friend go instead?" emails before they ever reach you.
Last updated: June 5, 2026