Passes and class packs

A pass sells a bundle of credits that a customer can spend across your events — perfect for class packs, multi-entry deals or season bundles.

1. Create a pass

Go to Passes → New pass to set one up.

2. Choose a scope

The scope decides where the pass can be redeemed:

• Org-wide — any of your events.
• Series — events created from one template.
• Event — specific events you pick.
• Ticket types — specific ticket types only.

3. Set the details

• Name and description.
• Price.
• Credits — the number of uses the pass includes.
• Validity (optional) — how many days the pass stays usable after purchase.

How customers use it

The customer buys the pass once. To redeem a credit, they open an eligible event page, enter the email address linked to their pass in the class-pack box and pick the pass to use. We then email them a confirmation link — the credit is only spent once they click that link and confirm (each link works once and expires after 1 hour). After confirming, they land on their order confirmation with their ticket. Each booking spends one credit until the pass runs out or expires.

How customers buy a pass

Customers buy passes themselves on your public passes page at https://<your-subdomain>.cleartix.io/passes (or your custom domain + /passes). Every event that accepts a pass also shows a Class packs section linking there.

• Payment works like ticket sales: online via your connected payment provider, or by bank transfer if you have wire transfers enabled.
• The pass is delivered by email as soon as the payment is confirmed. For bank transfers, confirm receipt with Mark as paid on the pass page — the pass email goes out at that moment, and the validity period starts then too.
• Each purchase appears under Passes → your pass → Orders, and the issued pass under Sold passes.