Customising emails

Cleartix sends several emails automatically. Under Emails you can make each one sound like your organisation.

Which emails you can edit

You can customise every system email:

• Ticket confirmation
• Event reminder
• Follow-up after the event
• Event cancellation
• Waitlist notification
• Wire-transfer instructions
• Payment request

Defaults and per-event overrides

Edit your organisation-wide defaults so every event uses the same wording. Write them in the languages you sell in: a template starts in one language, and Add translation adds a tab per extra language — with Copy from and Translate with AI to get a first draft (review it before saving). Each customer is emailed in the language they bought in; if that language is missing from a template, they receive its first language. When one event needs different text, override a template for that single event; the override applies only there, and everything else keeps the defaults.

Edit everything with the rich-text editor — headings, bold, links and lists, no code required.

When reminders and follow-ups go out

For the reminder and the follow-up you choose when they go out, for example 3 days before or 1 day after the event.

• With timeslots, the start of the booked timeslot counts, not the start of the event.
• Every buyer with a valid ticket gets the email: paid, paid invoice or partially refunded.
• Buyers who order after the send moment don't get a reminder — they've just received their confirmation.
• If sending was briefly interrupted, a missed reminder still goes out up to 24 hours later, but never after the event has started. Nobody gets the same email twice.
• Switch a template off for one event and that email isn't sent for that event.

Checking what was sent

Under Emails → Send history, Automatic emails lists the reminders and follow-ups per event, with how many were sent, skipped (for example an address that bounced before) or failed. Open a row to see every recipient. Emails you sent yourself are listed below under Emails you sent.

Variables

Templates support variables that fill in automatically per recipient, such as the buyer's name, the event title, the ticket details and the event date. Insert a variable and each email is personalised on send.