Connect a payment method

Before you can sell paid tickets you need a payment method connected. Go to Settings → Payments to set one up. Cleartix offers three options.

Stripe and Mollie

Stripe (via Stripe Connect) and Mollie are both linked through a secure, one-click OAuth flow. You're sent to the provider, you approve the connection, and you're brought straight back.

With either provider, payouts go directly to your own Stripe or Mollie account — Cleartix never holds your funds. Payment confirmation is handled automatically, so orders are marked paid the moment the customer completes checkout.

Mollie configuration: profiles and payment methods

Once Mollie is connected, Settings → Payments shows the Mollie configuration: the website profile your payments are created on and the payment methods that are live at checkout on that profile.

The panel also shows the profile's status. Payments only work reliably on a verified profile: while a profile is not verified — or Mollie is still reviewing changes to it — payments may fail until Mollie completes its review, and a blocked profile cannot take payments at all. Cleartix shows a warning in these cases.

Buyers can only pay with the methods listed there. If a method you expect — iDEAL, for example — is missing, activate it on that profile in your Mollie dashboard; it usually appears in Cleartix within a few minutes. Cleartix warns you when no methods are live at all (buyers cannot pay) and when only a single method is live — buyers who can't use that one method can't pay at all.

If your Mollie account has more than one website profile, Cleartix automatically uses the first verified profile until you pin one yourself. To pin a profile — or switch to a different one — pick it from the dropdown and click Use this profile. New payments use the selected profile immediately; existing orders are unaffected.

Bank wire transfer

If you'd rather take payment by bank transfer, enable wire transfer and enter your bank details: account name, IBAN and BIC. The customer sees those details at checkout, transfers the amount, and you mark the order paid manually once the money arrives. Manage this from the Orders screen.

Under Unpaid orders you choose what happens to a wire-transfer order while the payment is outstanding:

• Expire automatically after a number of days you set (1–365, 7 by default). When the deadline passes without payment, the order expires and the reserved tickets go back on sale. The deadline is shown to the customer at checkout and in the payment instructions email.
• Keep open until you handle the order yourself. Nothing expires automatically — you mark the order as paid when the money arrives, or expire it manually from the order detail page if the payment never comes.

Changing the setting also applies to orders that are already awaiting payment: each open order gets its deadline recalculated from its order date — or removed, when you switch to keeping orders open. Open orders already past the new deadline expire within a few minutes and their tickets go back on sale; the settings screen shows a warning before you save such a change.

Disconnecting

You can disconnect a provider at any time from Settings → Payments. Existing orders are unaffected.