Selling timeslots (timeslot booking)

With timeslot booking your customers pick a timeslot within your event — perfect for mini-shoots, guided tours or tastings. Every order belongs to exactly one timeslot, and each slot has its own capacity in bookings (not tickets). Available on every plan, including free.

Enabling it

1. Open your event and go to Date & time.
2. Tick Timeslot booking.
3. Add timeslots, or use Generate timeslots… to create a series: pick a date range, start and end time, slot duration and the number of bookings per slot.

Leave a slot's capacity empty and it can be booked without limit.

Capacity in bookings or in tickets

Under Timeslot booking choose what a slot's capacity counts:

• Bookings (one per order) — the default. "1 shoot per slot": one family or client per slot, regardless of how many tickets the order contains.
• Tickets (one per person) — "250 seats per sitting": every person in the order takes one seat, and the whole order must fit in the slot. Buyers see how many seats are left in the checkout once that drops below ten (when Show remaining places is on).

Switch the unit after sales have started and ClearTix re-derives each slot's remaining capacity from the real orders. See Capacity pools if you also want to share one stock across ticket types, for example 400 steaks for adults and children together.

How customers book

On your event page the customer first picks a timeslot (full or already started slots are disabled), then their tickets. This also works in the embedded checkout on your own website. The chosen slot appears on the payment page, in the confirmation email (with a calendar invite), on the ticket and in the wallet pass.

Moving a booking

Go to Orders → open the order → Timeslot, pick a new slot and click Move booking. The tickets are regenerated and the customer automatically receives an updated confirmation. The old slot becomes available again. See also Managing orders.

Per timeslot in your dashboard

• Event day → Check-in shows every timeslot as a button with how many of its tickets are checked in (e.g. 3/5 checked in). The slot that is running right now is marked Now. Click a slot to see only its attendees and stats; the ticket list also has a Timeslot column.
• Attendees → Ticket data gets a Timeslot column and a filter All timeslots. Export CSV follows the chosen slot, so you can print a list per slot.
• Click a column header in either table to sort by it, e.g. by timeslot or by a form answer.

Scanning

The scanner rejects tickets that belong to a different timeslot. Pick the active timeslot in the scanner (or let the app select it automatically). See Scanning and check-in.

Refunds and cancellations

On a full refund or an expired/cancelled order the timeslot automatically becomes available again. A partial refund (some tickets) keeps the booking.