Sale notifications

Cleartix can email your team every time something happens with an order. You decide who receives those emails under Settings → Notifications.

Which emails are sent

• New sale — sent after every paid order (online, at the point of sale, by invoice or with a pass). It lists the event, the buyer, the tickets and add-ons, the payment method, the total and a link to the order.
• Bank transfer pending — sent when a customer chooses bank transfer. No money has arrived yet: the email tells you the amount due and the date by which the customer has to pay, so you can watch your bank account.

Who receives them

Every owner and staff member has two checkboxes, one per email type. Tick or untick them per person. Scanners never receive notifications.

• New owners are subscribed to both emails automatically.
• New staff start without notifications; switch them on when you want a colleague to follow sales.
• Turn both off for someone who prefers to check the dashboard instead.

A shared inbox

Under Extra address you can add one more email address that is not a team member, for example your bookkeeping inbox. It receives the same emails, with its own two checkboxes. Leave the field empty to disable it.

Which language the emails use

Each team member receives these emails in their own interface language: the language they picked with the language switcher in the dashboard. A member without a language of their own, and the extra address, get the organisation language from Settings → Organisation.

Sale notifications are available on every plan. See also Team members and roles.