Your subscription and billing

Your plan decides which features you can use and how much you pay. Manage everything under Settings → Billing.

The three plans

Cleartix has three plans — Free, Studio and Pro — and each one unlocks more features, such as a custom domain, your own email domain, the shop, multi-day timeslots, gates, team members, and API & webhooks. Throughout the help centre, tier badges appear on features that need Studio or Pro, so you can see at a glance what each plan unlocks.

The shop on Studio and Pro

The Shop section of the dashboard is included on Studio and Pro (not on Free). It covers:

• an organisation-wide catalogue of physical and digital products with one shared stock;
• shipping methods with prices, free-above thresholds, country limits and pickup points;
• your public shop page with cart and checkout;
• the shipments worklist: packing slips, CSV export, marking orders shipped with a tracking code, pickup confirmation;
• products sold as extras on your events (add-ons are a Studio/Pro feature as well);
• the /products, /shipping-methods, /shipments and /stats/products endpoints of the REST API, and the Sales per product table under Analytics.

There is no cap on the number of products, shipping methods or shop orders. The only limit is storage: the file of a digital product may be up to 200 MB, and all your files together — product files and event attachments — count against 2 GB on Studio and 10 GB on Pro. Each shop order counts as one ticket sale for the per-ticket platform fee, whatever the number of products in it.

How pricing works

Pricing combines two parts:

• A monthly subscription for your plan.
• A small per-ticket platform fee on each ticket you sell, which depends on your plan.

Higher plans typically carry a lower per-ticket fee, so the right choice depends on how much you sell.

Payment and invoices

Pay by card. From the Billing screen you can manage your billing address and payment method, and view your full invoice history to download past invoices.