Management & reporting

Guides in this category:

• Managing orders — Find every order in your dashboard, open an order to see buyer and ticket details, and cancel, refund, mark as paid or resend tickets.
• Refunds & cancellations — Refund a whole order or selected tickets to the customer's original payment method, cancel an event to refund everyone, all logged in your audit log.
• Managing the waitlist — See who's waiting for tickets and in what order, how automatic notifications work when capacity frees up, and how to remove an entry.
• Analytics & exports — See revenue, tickets sold and check-in numbers in Analytics, and export orders or attendees to CSV for your CRM or mailing list.
• Customising emails — Edit the system emails Cleartix sends — confirmation, reminder, follow-up and more — with the rich-text editor and variables, per organisation or per event.
• Broadcasting to attendees — Send a one-off message to everyone attending an event, optionally filtered by ticket type — perfect for last-minute practical information.
• The audit log — A timestamped history of important actions in your organisation — refunds, exports, deletions, team and provider changes — with the user who did each one.
• GDPR & data retention — Cleartix purges personal data after set retention periods and lets you handle data requests — export, correct or delete the data tied to an email address.
• API & webhooks — On Pro, create API keys to read your events, orders and attendees over the REST API, and register signed webhooks that notify your endpoint when things happen.