Management & reporting

Guides in this category:

• Managing orders — Find every order in your dashboard, open an order to see buyer and ticket details, and cancel, refund, mark as paid or resend tickets.
• Refunds & cancellations — Refund a whole order or selected tickets to the customer's original payment method, cancel an event to refund everyone, all logged in your audit log.
• Managing the waitlist — See who's waiting for tickets and in what order, how automatic notifications work when capacity frees up, and how to remove an entry.
• Analytics & exports — See revenue, tickets sold and check-in numbers in Analytics, and export orders or attendees to CSV for your CRM or mailing list.
• Customising emails — Edit the system emails Cleartix sends — confirmation, reminder, follow-up and more — with the rich-text editor and variables, per organisation or per event.
• Broadcasting to attendees — Send a one-off message to everyone attending an event, optionally filtered by ticket type — perfect for last-minute practical information.
• The audit log — A timestamped history of important actions in your organisation — refunds, exports, deletions, team and provider changes — with the user who did each one.
• GDPR & data retention — Cleartix purges personal data after set retention periods and lets you handle data requests — export, correct or delete the data tied to an email address.
• API & webhooks — On Pro, create API keys to read your events, orders, attendees and sales stats, create and manage embeddable widgets over the REST API, and register signed webhooks that notify your endpoint when things happen.
• Accounting integrations — Connect Billit, ClearFacts or your accounting inbox to export invoices for business orders automatically, including UBL e-invoices.