What customers get

Guides in this category:

• The checkout experience — A walkthrough of everything a buyer goes through on your event page and in your shop — from picking tickets or products to paying and the order page — so you know exactly what they see.
• Confirmation and tickets — What the customer receives after paying — a confirmation page, an email, and PDF tickets with QR codes plus Apple and Google Wallet passes.
• My tickets (customer self-service) — How buyers find, re-download and transfer their tickets and open their shop orders themselves — cutting down on lost-ticket and lost-order emails to your team.
• Waitlists for sold-out events — Let visitors join a waitlist when you're sold out, and recover sales automatically when a place frees up.
• Refunds from the customer's side — What a refund looks like to your buyer — money back to their original payment method, and automatic refunds when you cancel an event.