Scanning and check-in

Once you're signed in, checking people in is fast: point the camera at a ticket and read the result.

1. Pick the event

Choose the event you're working the door for. The scanner loads that event's tickets so it can validate them — including offline. See Offline scanning.

2. Choose a gate and timeslot

Optionally pick a gate (the entry point you're staffing, like "Main entrance" or "VIP entry"). For a multi-day event or an event with timeslot booking, also pick the active timeslot — the day, session or slot you're checking in for (or let the app select it automatically). See Gates and Multi-day events and timeslots.

3. Scan the ticket

Point the camera at the QR code on the visitor's ticket — either the ticket PDF or their wallet pass. The result appears immediately:

• ✓ Checked in — valid, the visitor is in.
• ✗ Already checked in — this ticket was already used.
• ✗ Ticket not found — the ticket is invalid or belongs to a different event.
• ✗ Not valid for this timeslot — on a timeslot event, the ticket belongs to a different slot than the active one.

Every scan also plays a sound signal: a short high beep for a valid ticket, a double low buzz for any rejection. On Android the phone vibrates along with it — a short tick for valid, two long pulses for a rejection (iPhones don't support vibration in the browser). That way you can keep your eyes on the queue and only check the screen when something buzzes. The same feedback plays when you scan from the check-in page in the dashboard. (Make sure your device isn't muted.)

Every scan is logged

Each scan is recorded with the gate, the staff member and a timestamp, giving you a full check-in log. That's how you can tell who let someone in, when, and at which door — useful for resolving disputes or counting arrivals after the fact.

Extras vouchers

When an order contains add-ons, the buyer also receives an extras voucher with its own QR code. Scan it exactly like a ticket: the scanner opens the extras screen, where you mark each line as handed out (with undo). Regular ticket scans show the order's extras as a read-only hint, so the entrance can tell visitors where to collect them. Voucher actions work offline and sync like check-ins.