Managing orders

Every sale — paid, free, POS or wire transfer — lands in one place. Open Orders in the dashboard to see them all.

Find an order

The orders list shows each order with its buyer, event, amount and status. To narrow things down, filter by status (paid, pending, refunded, cancelled), by event, or by date. You can also search by the buyer's name or email when you're looking for one specific order.

What an order shows

Open an order to see its full detail page:

• The buyer — name, email and contact details.
• The line items — the tickets and any add-ons, with quantities and prices.
• Any discount that was applied.
• The payment method and status, plus the refund status.
• Each attendee's form answers.

What you can do

From the order detail page you can:

1. Cancel the order.
2. Issue a refund for the whole order or selected tickets — see Refunds & cancellations.
3. Mark a wire-transfer or POS order as paid once the money arrives.
4. Expire a wire-transfer or POS order manually when the payment never arrives — the order is marked expired and the reserved tickets go back on sale. Especially useful when your wire-transfer setting keeps unpaid orders open instead of expiring them automatically.
5. Edit buyer or attendee details to fix a typo or a wrong email.
6. Resend the ticket email if the buyer can't find it.

Business orders and invoicing

Orders placed through business (B2B) checkout carry the buyer's company name, VAT number and billing address. In the orders list they show a B2B badge, and the Invoicing column tells you at a glance whether an invoice still needs to be issued:

• To invoice — a business order you haven't invoiced yet.
• Invoiced — you marked the invoice as issued.

Use the invoicing filter above the list to see every order that still needs an invoice — handy for a monthly accounting run. Mark an order as invoiced with the check button right in the list, or open the order and use Mark as invoiced, where you can also store the invoice number from your accounting package. Made a mistake? Undo invoiced clears the mark again.

The order detail page shows everything you need to draft the invoice: company name, VAT number, billing address, and whether VAT reverse charge applies. The CSV export includes the same invoicing columns and filter, so you can hand a filtered export straight to your bookkeeper. Better yet: connect your accounting package under Accounting integrations and invoices are exported automatically.

Exporting orders to CSV

Click Export CSV above the orders list to download your orders or tickets as a CSV file. The export dialog opens with the filters of your current view already selected, and lets you narrow further:

• Orders or tickets — one row per order, or one row per ticket (including each attendee's form answers).
• Status — any order status, including expired and invoice statuses.
• Order date — a from/to range, counted as whole days in your organisation's timezone. Leave either side empty for no limit.
• Payment method, buyer type and invoicing — the same filters as the list.

The Order ID column contains the same short reference (for example #3F2A9B1C) that you see in the dashboard and that your customers see on their tickets and payment instructions, so a row in the export matches what a customer quotes in an email. The full technical id is still available in the Order UUID column (and Ticket UUID in the tickets export) at the end of each row, for use with the API or when contacting support.

Moving a booking (timeslot events)

If the event uses timeslot booking, the detail page also shows the booked timeslot. Pick a new slot there and click Move booking: the tickets are regenerated automatically, the customer receives an updated confirmation, and the old slot becomes available for sale again.