Add-ons and extras

Add-ons let you sell extras alongside tickets — merchandise, parking, a welcome drink, anything you offer on top of entry.

1. Open the add-ons screen

Go to Events → (event) → Add-ons and create a new add-on.

2. Configure it

Each add-on has:

• Name and description.
• Pickup info (optional) — where and how the customer collects this extra, e.g. At the barrier, car park P2 or Foyer, from 12:00. It's printed with the add-on on the extras voucher. The description is for selling; the pickup info is practical info for the day itself.
• Price — set it to 0 for a free extra. Prices are always VAT-inclusive.
• VAT rate — by default the add-on uses your organisation's rate. Pick another rate when an extra is taxed differently from the tickets, e.g. a 21% t-shirt on a 6% event; the order, confirmation and invoice then show both rates correctly.
• Stock (optional) — leave empty for unlimited. Units held by an order that expires unpaid, is cancelled or is fully refunded go back into stock automatically.
• Max per order — how many one customer can add.
• Required toggle — when on, the add-on is forced onto every order.

2b. Offering a catalogue product

Merchandise you sell on several events, or a digital download, is better kept as a product than re-created per event. Click Add product on the add-ons screen, pick the product and, for a physical product, how it reaches the buyer: collected at the event (it goes on the extras voucher), shipped with one of your shipping methods, or the buyer's choice. Name, description, price, VAT and stock then come from the product and stay in sync; the add-on only keeps its own pickup info, max per order, required toggle and order.

At checkout a shipped product (or one the buyer chooses to have shipped) asks for a shipping address and one of your carrier methods; the shipping cost joins the order total. Shipped lines never appear on the extras voucher — they land on the shipments worklist. A digital product is downloadable from the buyer's ticket page as soon as the order is paid.

Already selling a t-shirt as a plain add-on and want it in the shop too? Click Make it a product on the add-on: a catalogue product is created with the add-on's name, price, VAT rate and remaining stock, the units already sold count against that stock, and the add-on keeps selling it on this event (collected at the event). From then on you manage it under Shop → Products.

3. How customers see them

Add-ons appear at checkout, after the customer has chosen their tickets. As they sell, stock is reduced automatically, so you can't oversell a limited item.

4. Handing out extras at the event

Every paid order with add-ons automatically receives an extras voucher: an extra PDF page with its own QR code, attached to the confirmation email next to the tickets. The buyer can also download it again later from their ticket page (the link in the confirmation email, or via Find your tickets), right below their tickets.

The voucher lists every extra with its quantity and, if you filled it in, the pickup info underneath. That way the customer knows straight away that parking is collected at the barrier and lunch in the foyer. One QR code covers everything: each stand only hands out its own line.

• At a stand (merch desk, parking, bar): scan the voucher QR with the regular scanner app. You see the buyer's name and every add-on line; tap Hand out per line once it's been collected — and Undo if you make a mistake. This keeps working when the connection drops out; actions sync just like check-ins.
• At the entrance: scanning a regular ticket shows a read-only note with the order's extras and whether they were already collected, so door staff can point visitors to the right stand.
• In the dashboard: the order page has the same hand-out toggle for manual cases, and the add-ons screen shows "X of Y handed out" per add-on so you can track progress live.

Examples

• A t-shirt with limited stock and a max of 2 per order.
• Parking at a fixed price with capped stock.
• A free welcome drink included for everyone.