Privacy Policy

1. Who are we?

ClearTix (cleartix.eu) is a service that enables ticket sales for event organisers in Europe. We process personal data in accordance with the GDPR.

2. What data do we process?

Organisers: name, email address, company details, VAT number, banking details (via Stripe/Mollie).

Attendees: name, email address, and optionally company details for B2B purchases. Payment data is processed exclusively by Stripe or Mollie — not by ClearTix.

3. Purpose of processing

Performance of the ticket sales agreement, invoicing, email communications (transactional and optionally marketing communications following explicit consent), and statutory retention obligations.

4. Retention periods

Order data: 7 years (statutory retention obligation). Marketing consent: until withdrawal. Account data: until account deletion.

5. Your rights

You have the right to access, rectification, erasure, restriction of processing, and portability of your data. Requests should be sent to privacy@cleartix.eu. Response time: 30 days.

6. Hosting and transfers

All data is stored on EU infrastructure (Hetzner, Germany). No transfers outside the EEA take place.

7. Contact

privacy@cleartix.eu | ClearTix · cleartix.eu