Privacy Policy

1. Controller

VNE bv, trading as ClearTix, is the data controller for personal data processed through the cleartix.eu platform.

VNE bv · VAT BE0476930984 · Lebeke 94 · 9450 Haaltert · Belgium · support@cleartix.eu

2. What data do we process?

Organisers: name, email address, company name, VAT number, address, banking details (via Stripe or Mollie — ClearTix does not store full payment credentials).

Attendees: name, email address, and optionally company details for B2B purchases. Payment data is processed exclusively by Stripe or Mollie — not by ClearTix.

Technical data: IP address (security logs), browser type and OS (via Hetzner/server logs only). We do not use third-party analytics or tracking cookies.

3. Legal bases (GDPR Art. 6)

Art. 6(1)(b) — contract performance: name, email, and order data necessary to issue tickets, deliver confirmations, and process refunds.

Art. 6(1)(c) — legal obligation: retention of invoicing and accounting records for 7 years (Belgian accounting law, Art. 9 W.Bth).

Art. 6(1)(f) — legitimate interest: fraud detection, platform security, and aggregate service metrics (no individual profiling).

Art. 6(1)(a) — consent: optional marketing communications, only after explicit opt-in. You may withdraw consent at any time via the unsubscribe link in our emails or by writing to support@cleartix.eu.

4. Sub-processors

We rely on the following sub-processors to deliver our service:

• Stripe, Inc. (USA) — payment processing for organisers using Stripe. Transfer mechanism: Standard Contractual Clauses (SCCs).
• Mollie BV (Netherlands, EU) — payment processing for organisers using Mollie.
• Hetzner Online GmbH (Germany, EU) — application hosting and object storage.
• Resend, Inc. (USA) — transactional email delivery. Transfer mechanism: Standard Contractual Clauses (SCCs).

5. International transfers

Data processed by Stripe and Resend may be transferred to servers in the United States. Both organisations are covered by applicable Standard Contractual Clauses and provide a level of data protection equivalent to that in the EEA. All other sub-processors are located in the EU/EEA.

6. Retention periods

• Order and invoice records: 7 years (statutory retention obligation).
• Event data: 12 months after the event date, then deleted.
• Account data: retained until you delete your account; upon deletion, removed within 30 days.
• Marketing consent logs: until consent is withdrawn.
• Security logs: 90 days.

7. Cookies and local storage

We use browser localStorage solely to maintain your login session. No third-party tracking or analytics cookies are set. You can clear your session data at any time via your browser settings.

8. Your rights

Under the GDPR you have the following rights:

• Access (Art. 15): request details of what personal data we hold about you.
• Rectification (Art. 16): have inaccurate data corrected.
• Erasure (Art. 17): request deletion of your data, except where a statutory retention obligation applies.
• Restriction (Art. 18): request temporary suspension of processing.
• Portability (Art. 20): receive your data in a structured, commonly used format.
• Objection (Art. 21): object to processing based on legitimate interest.

Requests should be sent to support@cleartix.eu. We respond within 30 days.

9. Complaints

You have the right to lodge a complaint with the Belgian Data Protection Authority (GBA/APD): Drukpersstraat 35, 1000 Brussels · www.gegevensbeschermingsautoriteit.be

10. Children

Our service is not directed to persons under 16 years of age. We do not knowingly collect data from minors.

11. Changes

We may update this policy. For material changes we will notify you via the email address on your account or via a notice on the website.

12. Contact

VNE bv · Lebeke 94 · 9450 Haaltert · Belgium · support@cleartix.eu