Terms of Service

1. Parties and applicability

These Terms of Service apply to all agreements between VNE bv, VAT BE0476930984, Lebeke 94, 9450 Haaltert, Belgium, trading as ClearTix ("ClearTix", "we", "us"), and any organisation or individual using the ClearTix platform (cleartix.io) ("Organiser").

By creating an account or using the service, you agree to these Terms. You must be at least 18 years old and authorised to act on behalf of your organisation.

2. Service description

ClearTix provides a SaaS platform for creating event pages, selling tickets, and checking in attendees. ClearTix is not a merchant of record — payments are made directly between attendees and the Organiser through the Organiser's connected payment provider (Stripe or Mollie).

3. Fees and invoicing

ClearTix charges a per-ticket fee depending on the subscription plan:

• Free: €0.39 per ticket sold.
• Studio: €0.25/ticket + €29/month.
• Pro: €0.15/ticket + €79/month.

Free events (€0 tickets) are never charged. Monthly subscriptions are invoiced in advance each month. Per-ticket fees are invoiced monthly in arrears based on tickets actually sold.

4. Intellectual property

ClearTix and all underlying platform software are the property of VNE bv. You retain ownership of your event content and attendee data. You grant ClearTix a limited licence to process and display your content to the extent necessary to operate the service.

5. Acceptable use

You may not use ClearTix to sell tickets for illegal events, distribute malware or harmful content, infringe third-party intellectual property rights, engage in fraudulent activity, or mislead attendees. We may suspend or terminate accounts that violate this policy without prior notice.

6. Data processing

Data processing is governed by our Privacy Policy and, on request, a separate Data Processing Agreement (DPA). ClearTix acts as a processor for attendee data collected on behalf of Organisers.

7. Limitation of liability

To the maximum extent permitted by applicable law, ClearTix's total liability for any claim arising under these Terms shall not exceed the fees paid by the Organiser in the twelve months preceding the event giving rise to the claim. ClearTix is not liable for indirect, consequential, or incidental damages, lost profits, damages arising from the acts or omissions of payment providers, or damages caused by the Organiser's cancellation of events.

8. Termination

Either party may terminate the agreement with 30 days' written notice. ClearTix may terminate immediately for material breach or non-payment. Upon termination, your data will be deleted within 90 days, unless a statutory retention obligation requires otherwise.

9. Force majeure

Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, power outages, governmental action, or third-party platform outages.

10. Amendments

We may update these Terms by giving 30 days' notice via the email address on your account. Continued use of the service after that date constitutes acceptance of the amended Terms.

11. Governing law and jurisdiction

Belgian law applies. Disputes shall be submitted to the competent courts of Ghent, Belgium.

12. Contact

VNE bv · Lebeke 94 · 9450 Haaltert · Belgium · support@cleartix.eu