Waitlists for sold-out events
Selling out is good news — but the visitors who arrive too late are sales you don't want to lose. A waitlist captures them.
Joining the waitlist
When an event, or a single ticket type, is sold out, visitors see the option to join a waitlist instead of buying. They enter their name and email and they're on the list. There's nothing to pay and nothing to download yet.
When a place opens up
If capacity frees up — for example after a cancellation or refund — the next person on the waitlist receives a notification email with a window to come back and complete their purchase. If they don't buy in time, the place can move on.
Tip: A waitlist is the simplest way to recover sales when demand beats capacity. It also tells you, at a glance, how much extra demand there was — useful when planning your next event's size.
For how you, the organiser, see and manage who's in the queue, see Managing the waitlist.
Last updated: June 12, 2026