Signing in to the scanner

There are two ways to sign in to the scanner, depending on whether staff use their own account or a shared door device.

1. Sign in with your account

Team members who already have a Cleartix login can sign in with their account email and password. This is the right choice when each staff member uses their own phone.

2. Sign in with a scanner PIN

For a dedicated, shared check-in device, use a 4-digit scanner PIN instead. The PIN lets door staff start scanning without giving them access to your full dashboard — ideal for a tablet that several people share at the entrance.

A scanner session stays valid for 24 hours, so a device signed in before the event keeps working through the day without re-entering credentials.

Give staff the right role

Door staff should have the scanner role, which is check-in only — they can scan and check visitors in, but can't see orders, payouts or settings. Add and assign roles under your team settings; see Team & roles.

Once you're signed in, you're ready to scan — see Scanning and check-in.