Gates and entry points
Gates are the entry points to your event — for example "Main entrance" or "VIP entry". They let you control which tickets are valid at which door, and keep a separate check-in count per entrance.
1. Create a gate
Go to Events → (event) → Gates and add a gate. Each gate has:
- A name — what staff see in the scanner, such as "Main entrance".
- A capacity (optional) — informational only, to help you plan crowd flow.
- The ticket types allowed through it.
- The staff assigned to work it.
2. Set allowed ticket types
Choose which ticket types this gate accepts. A scanner set to this gate will only validate tickets of those types — anything else shows as not valid here. This is what keeps general admission out of the VIP door and vice versa.
3. Use the gate at the door
When staff start scanning, they pick the gate they're working. From then on, the scanner enforces that gate's rules and tags every scan with it, so your check-in log shows exactly which entrance each visitor came through.
Tip: Gates shine when different audiences use different doors — VIP and general admission, for instance. Give each its own gate with the matching ticket types, and a VIP ticket simply won't validate at the general gate.
See Scanning and check-in for the door flow, and Ticket types to set up the types themselves.
Last updated: June 5, 2026